So Sears gets a total F for the following reasons: not following manufacturer guidelines clearly depicted on the automobile, refusing customer service, showing a complete lack of respect for the client and allowing a misogynist atmosphere in the workplace. This will be the last time I ever go to any Sears affiliated store or center. Women or anybody that wants their car taken properly care off should be alarmed. For more information about reviews on ConsumerAffairs.
Worst service ever. In a 4hr time frame they never followed up. That night I was left stranded right off the Olive Exit on the 99 a very dangerous area for a young female to be alone at 11pm. I missed a full day of work and school to resolve this just to be told it's my fault.
They claim it was just a coincidence that may relate to the code the car read on Sunday Which they also failed to communicate with me. Do not trust Sears. They will not take responsibility for their mistakes and do not care about their loyal customers. I had marked the oil filter and the oil cap before taking it to Sears for oil change but forgot to check it right away till 12 days later and the markings were still there.
My son had a slow leak on one of his tires - after a couple of weeks of him putting air in the tires to get the warning light to go out. He asked what he should do. Both him and I walked around the Jeep looking for the obvious - nail etc.. Nothing was found, I advised him to take it in to a service center and have them check the tires- a slow leak they could patch it. He dropped the car off- they called him back and explained that they had found a nail in the tire. He walked over to discuss this and they asked him to keep the Jeep there overnight and that they would order a new tire because it was on the side wall.
My son called me and asked if he should do that. I looked at the nail that was left in it.
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It was one that was sticking out 2" and about 4" down from the valve. I was extremely disappointed in the fact that they would do that as that nail was as obvious as can be! I called Sears to speak with the manager and got an assistant manager. He disagreed with me then suggested that I come in to look at the cameras. That it would have to be next week! After a few choice words we hung up. He then called me back to tell me that the reason we didn't see it was because it was a right rear tire and that it originally was thought to be the front drivers tire- which nothing was said of that nor mentioned on the work order or discussed with my son!
I've been battling an intermittent overheating problem and figured I would drop off my car to be looked and hopefully fixed by the time I get off of work I also work in the mall. I told the gentleman on the phone that I would call him back in 5 minutes since I was at work. I call back and nobody answers so I left a message telling them to go ahead with the work.
About 10 minutes before the shop closed I received a call saying that I had called his bosses phone and that they just received my message and the work wouldn't be done until the next day. At this point I'm frustrated and I just want my car fixed. A few hours later my car was ready for pick up. Within about 10 minutes of driving home, my cars begins to overheat.
I am now furious.
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I'm not a mechanic but, I prefer to do most of my own work and knowing that I just overpaid for a simple thermostat job that was not done properly makes matters worse. The Gentleman behind the counter said they would take another look at it.
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I receive a call a little while later and I gave them a list of all the parts of the cooling system that I had replaced myself. A new radiator cap, ECT Sensor, and coolant overflow hose. Finally, I receive a phone call telling me that they had replaced the ECT sensor for free and that the one that I had put in was incorrect and my car has not overheated. When I arrived to pick up my car the mechanic that had been working on it said that with the new ECT sensor that they put in the temperature gauge inside of the car shows that's the car is getting hot but in reality it is not and insists that my instrument cluster must be broken.
On my drive home the gauge went well past the red zone and shaking within 5 minutes of driving! When I got home I check to see if there was any bubbles in my coolant and I didn't see any, so I figured I didn't have to worry about the worst case scenario, a blown head gasket. I ended up ordering a new ECT sensor directly from Subaru and installed it myself. And what do you know, the temperature gauge inside the car did not go into the red zone until almost 20 minutes of driving. The problem is obviously not an electrical issue.
Called again from my fiance's phone about an hour later and no answer.
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I found the email for the Market leader and told him the experience I've had with the company and ask that we have the mechanics install a genuine Subaru thermostat or a full refund. I receive an email from the market leader stating that the mechanics will be able to install the Subaru thermostat.
I had an appointment with the shop at 8 A. Later that day I walked over to the auto Center from work roughly an hour before the auto center closed, I never received a phone call that the car was done. Luckily my car was done and sitting outside. I start my car up and I hear gurgling coming from the front of the car, that's not a good sign, as they either didn't burp the cooling system or, they didn't burp the cooling system properly. What's not to like about convenience Finish Powerball Classic Review and saving money?
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I only went back to ntb because I thought that after 2 years they had straightened their vineland store out. Unfortunately, I am beginning to see a pattern of false diagnostic work and fraudulent activity.
I am writing a letter to the bbb and the nj state attorney generals office. I took it in for four new Michelin tires and foolishly took them up on a free alignment check. Oddly enough, the tires that were just removed had no unusual wear after 52, miles and the car never drove with any indication of alignment problems. Once again, there is no such thing as a good deal. NTB — rip-off diagnostic Review updated: Nov 15,